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Frequently asked questions (FAQs)

Shipping & Fulfillment

How soon will I receive my order?

Production time for catalog products are listed under the product details. This is the average number of business days that it will take to produce your order once you’ve submitted your order.
Estimated production timelines for fully custom products can be found under “MOQ and lead time” in the product quote.
Note: Shipping is not included in the production timeline. The amount of time it’ll take to receive your order depends on your chosen shipping method.

What type of shipping methods are there? How long do they take?

We offer three types of shipping methods:

  • Ocean Shipping: 35 days
  • Air Economy: 14 days
  • Air Express: 10 days
Note: The shipping times listed above are estimates – they are not guaranteed arrival times. As our production facilities are located overseas, there is a possibility of shipping delays due to customs inspections or other reasons.

Do you ship worldwide?

Yes, Wayo is proud to serve customers all over the world. At checkout, input your delivery address and we’ll share a shipping cost based on the products you have selected and your chosen shipping method.

Are all products in one order shipped together?

Orders may be sent in multiple shipments, especially if order quantity is large. You can track and manage your shipments on your Wayo project dashboard.

How are shipping costs calculated?

Shipping costs are based on various factors including delivery location, volumetric weight/size, product quantity, duty rates, and chosen shipping method.

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