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Frequently asked questions (FAQs)

Returns

What if I’m not happy with my purchase?

Your satisfaction is our priority, which is why we make sure to give you multiple opportunities to review and confirm your colors and artwork before proceeding with production. Therefore, all sales are final, and returns and refunds are not accepted. However, If you do find defects in your order once it arrives, please reach out to us within 30 days of delivery, and we’ll do our best to resolve the issue!

Can I exchange my order?

Because all products are custom-made to your specifications, we are unable to offer exchanges as the items can’t be resold or repurposed.

Why does it say my order was "returned to sender?"

Unfortunately, this usually means that the address you provided was invalid or incorrect. Your order is likely on its way back to the Wayo warehouse – To update your delivery address, please contact us via email (support@thewayo.com) or the Wayo portal, and we’ll redirect your order to the new address. To avoid this situation, please double-check your delivery address before placing your order. While we’ll do our best to make sure your order safely arrives, please note that Wayo isn’t responsible for any additional costs that result from an incorrectly provided address.

What if the product was damaged in the mail?

We’re so sorry to hear that your product was damaged! Please contact customer support at support@thewayo.com at within 14 days and we’ll get it sorted out right away!

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