Frequently asked questions (FAQs)

We will try to match your colors as accurately as possible regardless of the color code provided, However, if color accuracy and brand consistency is important, we highly recommend providing Pantone color codes for all colors in your design.
HEX codes are also acceptable, but may lead to more variations in color, as HEX codes were created for Internet and web designs. Colors on the screen don’t appear the same as colors in real life, and different people interpret the same colors differently. As a result, HEX codes are less likely to yield accurate color reproduction in physical products.
Note: Exact color matching isn’t possible for every product due to limitations in the printing process. Similarly, variations in color may naturally occur as various printing methods can alter the appearance of certain colors.

Yes, it’s possible to order a custom sample for both catalog products and fully custom products, though it isn’t required.
However, for fully custom products, we highly recommend ordering a custom sample. That way, you can thoroughly inspect the product with your own eyes and let us know if any adjustments are necessary.
Note: Blank samples are not available at this time.

Custom sampling offers you the opportunity to see your finished product before placing a production order. You can order a custom sample for both catalog products and fully custom products on the Wayo platform.
The cost of a custom sample is higher than the cost of a single unit because creating a custom sample requires more time, energy, and skill. As the order quantity is very small, a custom sample can’t be produced on the assembly line, and is instead typically hand-crafted by a highly-skilled individual who creates the product from start to finish.
The cost of a single unit is lower because your product can be produced much more efficiently on an assembly line during the production phase. Most of the work goes into setting up the factory to manufacture your product, which is why the unit cost of a product is lower at higher order quantities.

Once your order has been confirmed, we can no longer accept a cancellation as your order is immediately sent to the supplier, who will begin production promptly.
If you need to make changes to your order for any reason, message us in the Wayo portal or email us at support@thewayo.com.

We are happy to assist with any issues you are having with your order.
For immediate assistance, send a message in the Wayo portal, or send us an email at support@thewayo.com.

Production time for catalog products are listed under the product details. This is the average number of business days that it will take to produce your order once you’ve submitted your order.
Estimated production timelines for fully custom products can be found under “MOQ and lead time” in the product quote.
Note: Shipping is not included in the production timeline. The amount of time it’ll take to receive your order depends on your chosen shipping method.

We accept all major debit and credit cards (Visa, Mastercard, Amex, Discover) as well as Apple Pay and Google Pay payment methods.
For fully custom orders, we also accept wire transfers and ACH transfers.
Note: Depending on the size of your fully custom order, certain payments must be made via wire transfer or ACH transfer.

For catalog orders, you will be charged for your order at the checkout stage.
For fully custom product orders, you must make a payment to confirm your order and begin production. This is true for both sample and production orders. In some cases, your production cost may be split into “deposit” and “remainder” payments. Please refer to your invoice for more information.

We currently collect all applicable taxes for goods and services shipped into California.
If you are based in CA and are exempt from CA State taxes (e.g., you have a reseller certificate), let us know by sending us a message in the Wayo portal or emailing us at support@thewayo.com.

Due to the unique nature of custom product sourcing, we currently don’t offer payment.
All of our products are made to fit our customers’ specific requirements – as such, we are unable to offer extended payment terms. This ensures the timely production and delivery of your products.
We understand and appreciate the importance of cash flow for businesses, and we strive to keep our processes as transparent and streamlined as possible.